| Printer-Friendly
Version |
| |
| |
Qualifications
|
| |
|
 |
Ability to take projects from
the original idea, through the design and creation process,
to the finished product whether paper-based or web-based.
This includes:
- web design/implementation
- web page maintenance
- user manuals
- process flows
- training materials
- online help
- illustrations
- packaging design
|
- marketing collateral
- ad copy
- press kits
- policies and procedures
- classroom materials
- proposals
- creating style guides and standards
- technical specifications
|
|
| |
|
|
Over fifteen years experience in
technical writing and marketing collateral.
|
| |
|
|
Excellent written and oral communication skills
plus a demonstrated ability to interface with all levels of
management including senior management. Member
of MENSA.
|
| |
|
|
Experienced with a large variety of software
and systems including:
- Dreamweaver
- Photoshop
- FrameMaker
- Robohelp
- CorelDraw
- Illustrator
- Visio |
- Acrobat
- Ventura
- Pagemaker
- Microsoft Word/Excel/PowerPoint/Access
- HTML
- Apple OS X
- Windows 95/98/NT/ME/2000/XP |
|
|
| |
Experience |
| |
| |
12/02 - Present |
|
pMachineHosting.com/Gippy's Internet Solutions
Documentation and Support Manager.
- Responsible for user
documentation, policies and procedures, online
help, and online support.
- Responsible for development of an internal-only knowledge base for hosting issues and a knowledge base for users.
- Creating tutorials and documentation for web developers.
- Duties also include developer support, customer
relations, hardware/software installation, and pre-sales
communications.
|
|
| |
4/04 -
8/04 |
|
Allied Surgical (Beverly Hills Surgical
Institute), Beverly Hills, California
Marketing Manager.
- Created and implemented
new corporate look with new colors and branding across
print advertisements, marketing collateral, and the web.
- Designed web presence including web page design and
keyword purchases on search engines.
- Responsible for design and creation of print advertising,
marketing collateral, and corporate image materials.
|
|
| |
5/01 -
12/02 |
|
Bank of America, Dallas, Texas
Technical Writer/Knowledge Base System Administrator/Curriculum
Developer.
- Created paper user
documentation, online help, training materials, policies
and procedures, and intranet web pages for web-based applications.
- Introduced department to modern technical writing
tools including digital output. Established documentation standards and created templates and procedures.
Team leader for internal support knowledge base.
- Responsible for creation and execution of a knowledge
base of support information for over one hundred different
pieces of internal software using Dreamweaver and Robohelp
Server.
- Wrote the functional spec for the knowledge base
and took it through testing, training, and implementation
including designing the templates, writing procedures
and as team leader supervised technical writers adding
information to the knowledge base.
- Developed course materials for training internally developed
software.
|
|
| |
1/84 - Present |
|
Contract Technical Writing/Web Design/Marketing/Business
Analyst
Providing contract services including marketing collateral, web design,
technical writing, presentations, proposals, and training services. Projects
have ranged from implantable insulin pumps to disaster modeling software
for the insurance industry.
Highlights include:
- MiniMed Technologies: Created user guide
and doctor installation guide for an implantable insulin
pump.
- PacifiCare: Created managed care contracting
procedure manuals and answers to RFPs. Also created
and documented Access databases for staff use.
- Golf 2000: Designed and implemented the television
show's website.
- ROHR: Public relations and marketing collateral
for a durable medical equipment company.
|
|
| |
1/00 - 9/00 |
|
Cybertek/Mynd, Dallas, Texas
Senior Technical Writer/Business Analyst.
- Responsible for maintenance
of multi-volume documentation set including online
documentation.
- Worked with the Access
database for software discrepancies.
- Additional projects included style guide and testing
for upcoming transition to
HTML help.
|
|
| |
9/97 - 8/99 |
|
Paciolan Systems, Inc., Long Beach, California
Senior Technical Writer.
- Responsible for producing
user documentation, training guides, and other user
documents for ticketing system software.
- Coordinating all aspects of documentation production
including publishing through Docutech printers
and to CDs.
- Created company’s first style guide setting
company-wide standards for documents.
- Other duties include: logo design, design of manual
formats, vendor selection, and product packaging
design on a budget.
|
|
| |
2/93 - 1/97 |
|
Computer Productions, Inc. (Odyssey Online),
Monrovia, California
Marketing Director.
- Created advertisements
and marketing campaigns, designed all marketing
collateral, bought media, developed marketing strategies,
and arranged television appearances for an international
online service.
- Duties also included customer relations, member
events, and online presence.
|
|
|
